PAYMENT:
What forms of payment do you accept?
We currently accept PayPal and credit card payments. At this time we cannot accept cash or checks, sorry!
If I use my credit card on your site, will you steal my identity?
No. It has always been our policy to keep your personal information as secure as possible.
SHIPPING:
When will my order ship?
We do our best to ship every order within 2 business days of receiving your payment, but keep in mind that we are a small company. If you need your order by a specific date, please mention it in the notes when you order (or follow up with an email to info@adelinerecords.net). Please include your order number.
Do you ship internationally?
Yes! We ship worldwide. You can find shipping prices to your country by adding the products you want to the cart and starting the checkout process. Our shipping prices are based on weight and distance.
What shipping options do you offer?
We offer shipping through FedEx, UPS, and the United States Postal Service (USPS). Shipping rates vary depending on package weight and destination. Tracking numbers are only available for orders shipped using UPS and FedEx.
Where is my order shipping from?
Southern California.
ORDER STATUS:
What is the status of my order?
Please log in to your account to check the status, or track your package via the website of the shipping carrier you chose. Feel free to email us if you have any questions.
I pre-ordered an item, when will it ship?
We always try to ship pre-ordered items a couple of days before release day so you have it as soon as humanly possible.
I placed an order with both pre-order items and in-stock items… what is your policy?
We will wait to ship your order until we have EVERYTHING in stock. If that doesn’t work for you, email us and we will work something out.
MISSING ORDERS:
I have not received my order, what do I do?
Please send an email to info@adelinerecords.net, and include your order number.
RETURNS:
What is your return policy?
Unless specifically stated in the product description, all items are returnable. Apparel items must be unworn and not washed. Music items must be unopened and unplayed.
If you ordered the wrong size or item, or if you just plain don’t like what you bought, you will need to pay to return the item. We will then refund the item from your original order, and you can place a new order with the correct item.
If your product arrives damaged or defective, please let us know and we will either issue a refund or send you a replacement. If we shipped you the wrong item, please email us and then return the item via First Class Mail.
In order to receive a refund, your returned item MUST arrive in re-sellable condition, so please pack it carefully.
Where do I send a return or exchange:
Step 1 – Within 30 days of shipment, send us an email at info@adelinerecords.net.
Step 2 – Once we have approved your return, please ship your item, a copy of your invoice and a note explaining the reason for return to:
Adeline Records – Returns & Exchanges
543 Encinitas Blvd., Ste 101
Encinitas, CA 92024
WEBSITE ISSUES:
Your store is broken! What do I do?
Email info@adelinerecords.net.
CONTACT:
Is there a phone number I can call with questions?
We're glued to our computers so email is the easiest way for us to help you! Email us at info@adelinerecords.net.
